Refund policy

A set should arrive ready to play. If it isn't right, you have 30 days from the day it arrives to send it back.

Returning a set

You can return a set within 30 days of delivery. It needs to come back unused and complete, with all 160 tiles, in its original packaging.

To start, email us at support@tilesundays.com with your order number. We'll reply with instructions on how and where to send it. Please don't send anything back before you hear from us, as we can't accept a return we haven't arranged.

Return shipping is paid by you, unless the set arrived broken, incomplete or not what you ordered.

If a tile arrives broken or missing

Acrylic is solid, but like glass or porcelain it can chip under a hard knock, and parcels sometimes have a rough trip. Please check your set when it arrives. If a tile is broken, chipped or missing, email us at support@tilesundays.com within 7 days of delivery with your order number and a photo, and we'll make it right with a replacement or a refund. You won't need to send the set back first.

What we can't accept

We can't refund or replace a set that has been damaged after delivery, for example by being dropped on a hard floor, left in a hot car or in direct sun, or cleaned with solvents or abrasive cleaners. We also can't accept a set that comes back incomplete.

Cancelling an order

You can cancel within 24 hours of placing your order by emailing support@tilesundays.com. After that your set will already be on its way, and it can be returned once it arrives.

Refunds

Once your return has reached us and been checked, we'll email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few more days to show it.

Exchanges

The quickest way to swap one set for another is to return the set you have and place a new order for the one you want.

Your legal rights

This policy is in addition to your rights under the law where you live. Nothing here limits them.